Two complaints are enough, if not, then you need to prepare a lawsuit. Submission procedure The materials of the report are posted on the stands reserved for announcements. Companies that have a page on the Internet post it on the site. Here is a sample application from the owner to the management company to provide a report. If a resident asks for reporting, he must be informed of the address of the placement of the entire package of information on the Internet. In addition to the site of the organization, it can be a portal local authorities authorities, another resource agreed with them. A sample annual report of the management company can be downloaded here. Terms If the terms for some reason were not prescribed in the management contract, the report is in any case provided within the framework established by the Housing Code, Art. 162.
Reporting by the management company
Attention
Experts say that you need to be extremely careful about signing an agreement on the use of services. The conditions for the provision of services, performance of work, and reporting must be carefully prescribed.
In the event that the agreement does not prescribe the specifics of reporting, then the organization can draw up reports during the provision of services or at the end of the agreement. Download a sample agreement with the management company In any case, the report is a mandatory form that must be presented to the owners.
Otherwise, a violation of user rights is noted, that is, you can contact the regulatory authorities that monitor the work of the Criminal Code. Useful video Procedure in case of failure to provide a Criminal Code report on the example of Altai Territory.
Report of the management company to the owners
According to the rules, a clear list has not been established, but it can become advisory when an agreement is signed with the Criminal Code. In case of non-fulfillment of the condition, inconsistency of the data on the balance, expenses, it is worth writing a claim to the housing inspectorate.
ATTENTION! Be consistent in filing complaints, follow the progress of the proceedings. The report should contain acts of work performed, usually special tables are drawn up.
They contain a list of services that the organization provided throughout the year. The costs of these services are also recorded. In most cases, 3 tables are created:
- home management,
- utilities,
- services for the maintenance of common property.
A table can also be compiled for other services, if they were provided.
The financial component should be displayed everywhere. This allows residents to see exactly what they are paying for.
Annual report of the management company to the owners of apartment buildings
A table of three columns is compiled, in the first name - the element, in the second - its composition or design, in the third - its condition, degree of deterioration, whether it is necessary to replace it. The following is a rough list:
- foundation;
- walls;
- overlappings (their varieties);
- roof;
- floors;
- openings (varieties);
- finishing (location);
- equipment (boilers, bathrooms, electric stoves, appliances, networks).
The specific list is determined by what is in the common property.
Info
List of services and works The rules for maintaining common property contain an indicative list of services and works. Using it, local authorities or residents, before signing a contract with the management company, decide what services will be provided.
It is necessary to prescribe both the sequence and the scope of the service, for example, how many times a month the entrances are washed.
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- information about engineering and other networks that provide utilities, their condition;
- home improvement level;
- a detailed list of the work performed, indicating the contractor organizations;
- a detailed list of the provided utilities with an indication of the organizations that provide them (in particular, energy companies, water supply organizations, etc.);
- information on the use of common property;
- information on the collection of funds for overhaul and its implementation (if it is decided to carry out the repair);
- information about land plot: area, number (information is taken from the real estate cadastre).
The facts of attracting company employees to administrative responsibility for violations related to the rules of house management are part of the report, copies of the foreclosure orders are attached.
Annual report of the management company to the owners sample
Land area included in the total property of an apartment building sq. m. 21. Cadastral number of the land plot (if any) III.
Technical condition of an apartment building, including annexes ¦N¦Name¦Description¦Technical¦% ¦¦п / п¦constructive elements¦elements¦condition¦worn ¦ ¦¦¦ (material, ¦elements of general¦¦ ¦ ¦¦¦or system, ¦ apartment building ¦¦¦decoration¦¦¦ ¦¦¦and other) ¦¦¦ + + + + + + ¦1¦2¦3¦4¦5¦ + + + + + + ¦1.¦Foundation, plinth¦¦¦¦ + + + + + + ¦2.¦Exterior and interior¦Exterior capital walls¦walls: ¦¦¦ ¦¦ + + + + ¦¦¦Interior ¦¦¦ ¦¦¦ walls: ¦¦¦ + + + + + + ¦ 3.¦ Porches, stairs + + + + + + ¦ 4. Balconies + + + + + + ¦ 5.¦Covering + + + + + + ¦6.¦Roof, roof кров + + + + + + ¦7.¦Floors + + + + + + ¦8.¦ Openings: ¦¦¦¦ + + + + + + ¦8.1. ¦Windows¦¦¦¦ + + + + + + ¦8.2.
What should it be? Thinking about who checks the work, it is worth noting that the regulatory authorities have every right to study these reports. In particular, the reporting indicates the following data:
- General information about the management company, meaning the name, head, address, information on finances.
- Information on the current repair of an apartment building.
- Data on the various networks used in the building through which utilities are delivered.
Their present state should be recorded. - Data about the house itself, in particular this technical information, number of storeys, year of construction, number of apartments.
- Building improvement level.
- A complete list of works that have been completed over the past year. In this case, the organizations that performed the role of contractors should be indicated.
- List of utilities that are provided to users.
Important
The clarity of the list will help the residents of the house to expect something specific from the company. Failure to comply with the conditions will give rise to write claims to the housing inspectorate, referring to the decision general meeting or authorities.
The vagueness of the clauses of the contract makes it difficult to substantiate complaints. It is not a fact that officials will conscientiously do their job, it is better for residents to deal with this problem on their own. In the reporting, a table is formed with a specific list of services provided, in one column a list, in the second - the costs of each of the services. Basically, 3 tables are formed:
- home management services;
- services for the maintenance of the common property of the house;
- utilities.
Other services - the table is compiled if there were works or services that were not provided for in one of the other categories. The report notes the quality of both services and works.
What is it for? The owners, based on information from the report and the real state of affairs, can conclude whether to continue cooperation with the company or not. Residents can:
- get an idea of \u200b\u200bwhat is happening with their home;
- compare what they are told with what they see, what is really happening.
Annual report of the company to the owners The annual report of the management company to the owners is a mandatory procedure, neither the director of the company, nor even the general meeting, by its own decision, has the right to cancel the procedure or move it in time.
Companies often delay submitting a report; residents do not always receive it on time. Condition of common property Common property is any room or equipment used in the maintenance of more than one apartment.
Natalya Petrovna wrote: Exactly. New UK. I want to do everything honestly, in accordance with the laws. And they change. We are running out of time. Therefore, I would like to take a master class from more experienced ones. If you can, share your experience, if, of course, everything is in order in the UK. There is no legally approved form - here I agree with my colleagues. Therefore, everyone sculpts what they can. There are 2 types of reports: 1) Where "savings" or "overspending" or otherwise "balances on the MCD personal account" are shown. This form of report is found either through the stupidity of the Criminal Code or in the HOA. Homeowners' associations have it clear - they are a non-profit organization and they have either cost overruns or savings. And they reflect the "tails" on the 86th account. The management company has neither savings nor cost overruns, since this is either profit or loss under the management contract. "Leftovers" around the house are possible only in terms of funds accumulated for major repairs, or from the use of common property (advertising).
The organizations that provide these services should also be indicated.
- Information about whether funds were collected for implementation overhaul... Data on its conduct, if any.
- Data on the land plot on which the building stands.
- Information on how the common property is used. It is also worth saying that the report should display information about whether employees of the organization were brought to administrative responsibility. This concerns the violation of the rules for managing the house, and copies of the collection must be attached. Download a sample report of the management company to the owner Benefit Having such reports before their eyes, residents can make decisions about whether to continue cooperation with this organization or not.
Government Decree Russian Federation dated August 13, 2006 N 491; b) services related to the achievement of the objectives of management of an apartment building, which are provided by the management organization, including: services provided by the management organization to ensure the supply of utility resources to the apartment building; concluding, on behalf of the owners of premises in an apartment building, agreements on the use of the common property of owners of premises in an apartment building on the terms determined by the decision of the general meeting (including agreements for the installation and operation of advertising structures); entrance guard; protection of collective parking lots; registration of owners of premises in an apartment building; other services for the management of an apartment building. It should be noted that this section deals specifically with works and services provided by the managing organization on its own.
The report of the management company to the owners is considered a mandatory confirmation of the work done.
The Housing Code states that the HOA of housing, the Criminal Code, owners' associations are obliged to report to them every year. According to the law, such a report must be provided in a free form of housing and communal services during the 1st quarter of the current year.
The provision of information by the company must be carried out in the MC MKD on the implementation of the points that are spelled out in agreements with homeowners. Information is provided for last year, unless the agreement stipulates other conditions for drawing up reports.
Regulations
If you are thinking about how to organize a management company, then it is worth remembering about reporting. The legislation requires the organization to report once a year. In this case, one must take into account important point, — reporting should be provided earlier if the agreement is no longer valid.
It is worth figuring out exactly how the documents regulate the work, the responsibilities of the Criminal Code, in particular:
- Housing Code,
- The rules that govern the management of an apartment building,
- The rules that determine the content of public property, while it should be borne in mind that from 2017 new rules are in force,
- Rules that indicate the features of the provision of utilities,
- Order of the Ministry of Construction of the Russian Federation of July 31, 2014 No. 411.
The last order states that the obligation to provide information to owners should be carried out in a free form. The form is approximate, recommendatory, this does not mean that reporting should be prepared according to a specific template, you can use it only as an example. But you also need to take into account standards, clear requirements for reporting.
ATTENTION! Regulations change regularly, it is important to take this into account in work.
Timing
If you are wondering whether the management company is obliged to report to the tenants, then the answer will be yes. The annual report is created by law specifically for the owners... Residents are interested parties, and reporting is also of interest to the controlling state authorities.
So home users can study the work done, the services provided. If you turn to the rules for maintaining common property, then this feature is prescribed in paragraph 40. The norms of the Decree of the Government of Russia No. 491 of August 13, 2006 are established.
If necessary, you can require the management company to provide reporting within 5 days... At the same time, full-fledged reports are provided, which reflect a variety of qualitative and quantitative indicators, the timing of work. The corresponding minutes of the reporting meeting should be drawn up.
At the same time, people can express their dissatisfaction, demand adjustments in the quality of services provided, and eliminate defects. Residents have every right to check the quality of the work. It is important to understand that the report itself is a systematic information, it is created on the basis of the data available to the organization.
What should it be?
Thinking about who checks the work, it is worth noting that the regulatory authorities have every right to study these reports. In particular, the reporting indicates the following data:
- General information about the management company, meaning the name, head, address, information on finances.
- Information on the current repair of an apartment building.
- Data on the various networks used in the building through which utilities are delivered. Their present state should be recorded.
- Data about the house itself, in particular, it is technical information, number of storeys, year of construction, number of apartments.
- Building improvement level.
- A complete list of works that have been completed over the past year. In this case, the organizations that performed the role of contractors should be indicated.
- List of utilities that are provided to users. The organizations that provide these services should also be indicated.
- Information about whether funds were collected for capital repairs. Data on its conduct, if any.
- Data on the land plot on which the building stands.
- Information on how the common property is used.
It is also worth saying that the report should display information about whether employees of the organization were brought to administrative responsibility. This concerns the violation of the rules for managing the house, and copies of the collection must be attached.
Benefit
With such reporting in front of their eyes, residents can make decisions about whether to continue working with the organization or not. Service users thus get a real idea of \u200b\u200bthe work, can understand what is happening with the house.
By figuring out when such reports should be submitted, you will know the exact data for the past year. Registration can be carried out independently of reporting. Reporting must be drawn up every year, residents themselves do not have the right to shift the reporting deadline.
Also, the director who heads the managing director does not have such a right. Organizations often delay deadlines, so residents do not always receive data on time.
Condition of common property
In the reporting, where you can see the data on the state of the common property, different premises and equipment are noted. This refers to premises and equipment that are used by more than one apartment. The report should indicate the condition of the property, the degree of deterioration, the need for replacement... An approximate list of such property:
- roof,
- floors,
- foundation,
- walls,
- finishing,
- various equipment, these are devices, meters, networks, boilers,
- elevators,
- overlap.
In each case, the list may be different, you need to take into account what exactly is considered in the house common property.
Works and services
If we consider the rules for the maintenance of property, then it is worth noting that there is an approximate list of services and works that the Criminal Code must perform. Due to this, the audit of financial and economic activities will be more effective.
Before signing an agreement on the use of the organization's services, it is worth comparing the terms of services with those prescribed with the rules. The agreement should specify the order of services, the scope of work.
According to the rules, a clear list has not been established, but it can become advisory when signing an agreement with the Criminal Code. In case of non-fulfillment of the condition, inconsistency of the data on the balance, expenses, it is worth writing a claim to the housing inspectorate.
ATTENTION! Be consistent in filing complaints, follow the progress of the proceedings.
The report should contain acts of work performed, usually special tables are drawn up. They contain a list of services that the organization provided throughout the year. The costs of these services are also recorded. In most cases, 3 tables are created:
- home management,
- utilities,
- services for the maintenance of common property.
A table can also be compiled for other services, if they were provided. The financial component should be displayed everywhere. This allows residents to see exactly what they are paying for. The report should also indicate the quality of the work performed.
Estimate
The estimate itself is a generalized document in which services, volumes, funds are prescribed.
A separate line is used to display each service provided. At the same time, the report indicates the amount spent for each quarter, for each year.
The estimate should also show the financial component:
- subsidies allocated by the local budget;
- payments made by tenants;
- payments for rent of common property.
INTERESTING! Statistics show that approximately 70 percent of homes have a contractual relationship with a manager. If there are any conflicts, controversial situations, then you have to contact judicial authorities... In such situations, the court is guided by the concluded agreement.
Experts say that you need to be extremely careful about signing an agreement on the use of services. The conditions for the provision of services, performance of work, and reporting must be carefully prescribed. In the event that the agreement does not prescribe the specifics of reporting, then the organization can prepare reports in the course of the provision of services or at the end of the agreement.
In any case, the report is a mandatory form that must be presented to the owners. Otherwise, a violation of user rights is noted, that is, you can contact the regulatory authorities that monitor the work of the Criminal Code.
Useful video
Procedure in case of failure to provide a report of the Criminal Code on the example of the Altai Territory.
He takes advantage of the fact that many citizens of our country do not have legal literacy, which means that they do not always require accountability.
Many managing organizations refuse to submit a report, complaining that it has not yet been formed. However, once a year, this report should not only be in proper form, but also be read to all owner-residents, without exception.
The annual report of the management company, which takes place in the form of a meeting, is a mandatory procedure. Despite the fact that many owners are not at all aware that there is such a need, neither the head of the management company, nor any other person has the right to cancel this procedure.
It is also impossible to delay the provision of such a report.
Form and procedure for providing
Features of the annual meeting
The Annual Reporting Meeting is held in the first quarter of the new year. Such a meeting must be held without fail.
All residents of an apartment building must be properly notified of the event. Failure to notify is tantamount to an administrative offense, which may lead to a fine against the management company. There is a certain form for such meetings.
- First, turnout is checked. It is necessary that it be more than 50%.
- Further, the organizers will acquaint tenants with an estimate of income and expenses. Issues related to various income and expenses are discussed.
- Residents ask questions that arise during the discussion.
- gives detailed answers.
- The discussion does not end there. Points of interest are individually sorted out, the management company must provide transcripts on pressing issues.
Staff performance report
Information in the employee performance report can be entered both by the owners of housing in an apartment building. The performance report is certified by the seal of the management company and the signature of the head.
This document is legally binding, and on its basis the employment relationship can be extended or terminated.
Do I need to somehow assert?
Since the reporting is an official document that is sent to the archive, where it is stored for a long time, is provided to the owners for review, the issue of approval disappears by itself. Of course, in order for the document to have its legal force, and state institutions could not question its legality, it is necessary to approve the reporting with the seal of the organization, as well as the signature of the head.
A little about the practice in the organization of housing and communal services
Many students, who in the future want to connect their lives with the activities of house management, do internships in relevant companies. Upon passing it, a report is drawn up on the practice in the management company of housing and communal services.
IN this document reflects all the activities that the students performed. The name of the works, their dates, as well as other nuances accompanying the practice are described in detail.
The report becomes valid only after the seal of the organization and the signature of the head are put. The head of the higher educational institution accepts the report on the practice, gets acquainted with him.
Employees of the management company keep a copy of the report in order to, if necessary, accept a graduate of a higher educational institution as a new employee.
Useful video
The video tells about whether the management company should disclose its costs.
Unfortunately, it is rare to find a conscientiously working management company (?). Therefore, mainly you will have to independently request a report if, for the whole 12 calendar months, the organization that is engaged in management did not bother to acquaint you and other residents with the report. And in the event of a gross violation of your rights, the perpetrators will definitely go to serve their sentence. We talked about who and how controls the management companies, and in you will find how to write a complaint against the Criminal Code.
Residents need to take a procedure such as an annual report very seriously, and, if possible, be sure to visit the venue. We hope that your management company and its representatives will turn out to be decent people and will provide you with authentic papers that correspond to reality.
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