To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
Courier delivery for our parcels has appeared on iHERB using the Boxberry delivery service. I tested this service by ordering iHerb to my home and am ready to write my reviews and delivery times from America, which have now become significantly shorter!
iHerb Shipping now offers two new options, these are Boxberry Courier delivery And Boxberry Pickup points. Changes also affected the weight of the purchase - now you can order parcels weighing up to 5 kg and costing up to $150, and you can also choose to track your order using a tracking number.
The only difference is that in the first case, when choosing courier delivery, a courier arrives and brings an impressive box to your home, but when choosing the second option, you will need to go to the Boxberry pick-up points yourself and pick up the parcel.
When ordering on iHerb, I chose Boxberry courier delivery, placed an order on the evening of May 18 and within a couple of hours received the tracking number for my parcel. Using this number you can track your parcel and delivery time.
Boxberry delivery, order tracking
I’ll say right away that the parcel is tracked using the tracking number on the Boxberry website, but not instantly, but after a few days. My tracking started on May 23, that is, five days after ordering.
And on the afternoon of May 29, the courier unexpectedly called me by phone and said that in a couple of hours he would bring me a parcel. The courier arrived an hour later and, at my request, handed the parcel to the concierge, since I was at the dacha. She was at customs for just one day, and to me...
The package from iherb arrived from America in just 10 days!
Boxberry delivery, cost and weight of the parcel
The cost of Boxberry delivery depends on the weight of the parcel, the greater the weight, the higher the delivery cost, and the maximum it is for a parcel weighing 5 kg. It is a little more expensive than postage, but it has a lot of advantages:
- parcel weight can be up to 5 kg
- The cost of the package can be up to $150
- The parcel arrives much faster (it took me 10 days!)
- it is delivered to your home by courier!!!
- no need to stand in line at the post office and carry it home, bending under the weight of the burden))
I also hasten to inform you that Boxberry is now available for delivery in the iherb store 30% discount applies until the end of June! I’m already browsing the site with all my might and choosing heavy products that were difficult to buy before given the known weight restrictions.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
Today we will find out what kind of reviews Boxberry receives. This service has begun to interest many citizens in Russia. But what is it? What services does it offer? What should the public pay attention to before contacting it? Is Boxberry delivery service worth it? All the features of cooperation will be discussed below.
Description
Boxberry is a modern goods delivery service. It is designed to serve both private clients and legal entities. Works with many stores.
The advantage of Boxberry is that this delivery mainly works with online stores. This means that the client can order something on the Internet and take advantage of delivery from BoxBerry. Within a certain time, the order will be transported and delivered to the customer.
We get it ourselves
Boxberry delivery is a modern system for transporting goods to their destination. What should you pay attention to first? What is the organization's significant advantage?
The thing is that Boxberry offers delivery mainly to certain delivery points. More precisely, to the storage rooms. At any convenient time, the client will be able to independently arrive at one or another point of delivery of goods and receive the order.
It is very comfortable. Boxberry delivery also offers courier services. There is nothing surprising about this. In general, the organization pleases with its capabilities, and this attracts many.
Contacts
What contacts are suggested for contacting the company? In fact, there are a lot of rooms. But mostly they offer communication by telephone in Moscow. Boxberry delivery allows you to receive advice by phone and using the official website.
You can use the following contacts:
- 8 495 789 97 90, additional - 3070;
- 8 499 272 69 44.
If you don’t want to talk on the phone, It is recommended to use the feedback form or a special online chat located on the organization’s main page. With their help, you can easily keep in touch with Boxberry.
About employees
This organization receives varied reviews. There are some good ones and some not so good ones. For example, some highlight the poor performance of staff. Or rather, couriers and call center employees.
Such statements are not so rare. Some employees do not have competent knowledge; they cannot provide proper assistance or provide quality advice. Some couriers are not the best at navigating the road when providing services.
Nevertheless, there are positive reviews about Boxberry employees. They are spoken of as professionals who know their business. Everyone tries to please the client; the call center answers all questions asked.
What to believe? It is best to maintain a neutral point of view. Boxberry has really good staff, but no one is immune from some incidents. There are conscientious workers here and not so conscientious ones. But there are only a few of the second, and that makes me happy. They still treat customers very well.
Not always for individuals
Boxberry delivery earns a variety of reviews. Among them you can see opinions that contain indignation at certain nuances. This is not to say that clients express direct negativity, but there are some things that cannot be ignored.
In particular, Boxberry does not accept individuals at all delivery points, just as it is not possible to send goods everywhere as an ordinary person. There are separate points for servicing legal entities.
Situations like these upset ordinary people. But at the same time, they are not ready to refuse cooperation with Boxberry. It is not critical, but it is advisable to clarify where the point of work with individuals is located. Then there will be no special complaints about the work of the organization.
Prices
What other reviews does Boxberry delivery service receive? Some clients indicate that the organization pleases with its prices. Exact prices depend on the parameters of the parcel, as well as on the city of residence of the recipient client. But at the same time, many are still satisfied with the terms of cooperation.
It is noted that using Boxberry, you will not have to overpay. This delivery service offers humane, budget prices. In some cases, the organization allows you to receive parcels without payment. It is recommended to clarify details by calling the previously indicated numbers or using the feedback form.
Schedule
Boxberry is a delivery service that, as some customers complain, does not offer the best hours. In general, there are no complaints about it. But along with this, recipients and senders sometimes say that it is not entirely convenient that delivery does not work on weekends.
It is also not always possible to use this service on holidays or pre-holiday days. Not the biggest drawback, but everyone needs to remember it. On weekends Boxberry is not open at all. And on official holidays, the work schedule must be clarified. This is a purely individual question.
Calculator
Boxberry receives quite good reviews from customers. Many people point out that the exact cost of delivery of a particular product can be calculated without outside help or much work. Just use the online calculator on the organization’s official page.
This service works great. He is admired by both legal entities and individuals. No one hides how much it will cost to contact an organization with a particular parcel. Everything is fair.
Delivery period
Boxberry receives good reviews not only for its prices, but also for its fast work. Most consumers emphasize that parcels are sent as quickly as possible and delivered as well. They try to do this without delay.
On average, you will have to wait about 7-10 days for a parcel, but a lot depends on where it is sent from. This is the period often specified by clients. However, sometimes delays occur. But the overwhelming majority of reviews indicate that Boxberry really does try to deliver packages to its customers quickly. It is for this feature that many people prefer the BoxBerry delivery service.
About pick-up points
What can you say about Boxberry pick-up points? In addition to their work schedule, there are several more features that every potential client should know about. What is it about?
The thing is that among the shortcomings of Boxberry, many emphasize that it is not so easy to find goods delivery points. And this does not take into account the fact that individuals are not served everywhere. Some people also point out that Boxberry disguises some of its distribution points. More precisely, as already mentioned, problems arise with finding specific branches.
But this is not such a disadvantage. In some cities, people complain that there are few or no Boxberry branches. However, this delivery service is developing. Therefore, questions about the number of delivery points may be resolved in the future. All this is not a reason to refuse cooperation with the organization.
The Boxberry delivery method has not been offered by the major postal intermediary Shopat for quite some time. Instead, the company allows parcels to be delivered using Shiptor Air, Shiptor Priority, Shiptor Express, which are offered by sister company Shiptor.
Boxberry (Boxberry) of course does not sit still even in terms of international delivery. Just think about delivery from the very famous foreign health and beauty store iHerb. In addition to stores, at the end of 2014 - beginning of 2015 the company began collaborating with a couple.
In 2015, the Russian company began to more actively develop the delivery market from the USA to Russia. Previously, the services of this company could be used mainly only for delivery within Russia. Then the Boxberry delivery method became available in some foreign online stores.
At the moment, several American and European postal intermediaries offer the Boxberry delivery method:
- FishisFast Global Forwarding (Fishisfast) offers delivery by Boxberry Delivery courier and delivery to the Boxberry Pick up point. Dispatch from the warehouse once a week (on Wednesday). To activate this delivery method, add an address with your passport information. This delivery method allows sending items only for personal use (not joint venture or resale) - clothing, shoes, cosmetics, toys, sporting goods. The transportation of electronics is strictly regulated by the customs legislation of the Russian Federation. Some electronic devices require certification and/or FSB notification. Precious stones and metals are not allowed to be sent by this method in any form. Volumetric weight is not taken into account! Maximum weight: 15 kg (33 lbs). Max Size: Length< 120 см, ширина, высота < 80 см.
- By mail (Pochtoy) Among the delivery options from the USA to Russia, it offers courier delivery by Boxberry Courier (by Express Mail) and cheaper delivery to the Boxberry Local Pickup point (by Express Light Mail). Parcels are sent along the route New York → Moscow, and after clearing customs they are transferred to Boxberry for delivery to Russian customers. Parcels are sent from the warehouse 2 times a week (Tuesday and Friday). Average delivery time is 7-16 days, depending on the region of delivery. Weight no more than 31 kg, maximum dimensions - 120x80x50 cm. It is prohibited to send any purchases that can be regarded as commercial cargo (including due to the number of identical goods), as well as jewelry, fur products and electronics (electronics without FSB notification) . It is prohibited to ship batteries and accumulators separately from the main device. Any goods prohibited for international shipment are also prohibited. To send parcels using this delivery service, you need to upload a scan of the recipient's passport (main page and registration page). Also, when filling out the declaration, you must indicate a link to each product in the parcel, the product article (ASIN, SKU, etc.), and the name of the product in Russian and English. Boxberry may request invoices from you for goods in the parcel if required by customs. Insurance is already included in the shipping cost and is not paid separately. Payment of the insurance amount is made strictly according to the assessment of the goods specified in the customs declaration. The insurance covers both cases of non-delivery of a parcel (total loss) and theft of attachments.
- Parcel (Qwintry) allows you to deliver parcels to the Boxberry pick-up point using Qwintry Air courier delivery. The average delivery time to Moscow is 8-14 days. Maximum shipment weight is 40 pounds. Parcel size limitation: the sum of three sides is no more than 150 cm, the length of one side is no more than a meter. Volumetric weight is applied if the sum of three sides exceeds 150 cm. Large parcels (the sum of the sides is more than 150 cm) may take a couple of days longer to be delivered.
- offers courier express delivery Shopfans Express and delivery to the pick-up point without combining Shopfans Lite parcels. Parcels are sent from a warehouse in the USA 3 times a week. Parcels after customs are transferred to the Boxberry courier service in Moscow (this is faster than using Boxberry to deliver directly from the USA).
- BoxForward (NYCMSK) Among the delivery options from the USA to Russia, Boxberry offers with the possibility of delivery to the door or pick-up point. Delivery is carried out by air from New York to Moscow and then, after customs clearance, the parcels are transferred to our partner, Boxberry. Maximum side dimensions: 1.2 x 0.8 x 0.5 meters. Maximum parcel weight: 15 kg (in some cities delivery of larger loads is possible). The investment is automatically insured against damage and loss for free in the amount of $20 per kilogram of weight. It is also possible to purchase additional insurance at the rate of 1.5% of the insured value of the investment. To register a parcel, you must fill out a detailed declaration in your personal account on the website, attaching documents confirming the purchase of the goods (receipts/invoices from the store). It is also necessary to provide a copy of the first two spreads of the parcel recipient's passport. Jewelry, flammable and explosive items, chemicals and mercury, firearms and ammunition, narcotic substances, medications and other items prohibited for export from the United States/import into the recipient country. Preparation and verification of documentation for a batch of parcels at the warehouse can take from 2 to 4 days, after which the batch is transferred to the air carrier. Air transportation and customs clearance of cargo take from 1-3 days (not including weekends), after which the parcels will be delivered to recipients within 3-8 days, depending on the region.
- Shipito Among the delivery options from the USA to Russia, it offers courier delivery by Boxberry Courier and cheaper delivery to the point of pickup by Boxberry Local Pickup.
- EasyShip- a small intermediary. Offers EasyShip Express delivery methods to Boxberry pick-up locations, as well as EasyShip Express Courier with Boxberry courier delivery to your door. Delivery is carried out by Trans Business Logistics LLC without the participation of Russian Post. The cost of goods in the parcel is no more than 500 euros. The weight of a parcel for courier delivery should not exceed 25 kg, and for delivery to a pick-up point - 30 kg. The parcel is tracked in your personal account before arriving in Russia, after which - on the courier service website. The cost of insurance protection is 3% of the order value. The company's warehouse is located in the tax-free state of Delaware.
- delivers “Our Express” parcels throughout Russia using Boxberry. Delivery available to your door or to Boxberry pickup locations.
- Alfaparcel among delivery options from the UK and Germany, Boxberry offers home delivery or to the order pick-up point (pickup point, pick-up point)
- allows you to deliver parcels to a Boxberry pick-up point using LiteMF Air. Dimensions limitation: length + 2 (width + height) no more than 250 cm, max. length 120 cm. Maximum weight 10 kg. For each product in the parcel, you must provide the name, link, price and document confirming payment for the order. Parcels are sent 2 times. To fill out the declaration, you must provide invoices for payment for each product in the parcel and links to these (or similar) products in the online store. When using this method for the first time, as well as when changing the delivery address, it is necessary to confirm the address by providing scans (photos) of the first page of the recipient’s general passport and the page with registration. Expensive consumer electronics in the amount of 1 piece (smartphones, tablets, e-readers, etc.) can be sent to one recipient per month.
- Eurosell
Approximate delivery stages when using Boxberry for delivery from America to Russia using a postal intermediary:
- Sending parcels: once a week
- Preparation and verification of documentation for a batch of parcels at the warehouse of the postal intermediary: 2-3 days
- Transfer of the shipment to the air carrier: 1 day
- Air transportation: 1 day
- Customs clearance: 1-2 days, not including weekends
- Boxberry delivery: 3-8 days
Depending on the weight and dimensions, the cost of air delivery of a Boxberry parcel from the USA to Russia can be significantly lower or 10-20% cheaper than the American state mail USPS Priority Mail. However, be sure to pay attention to the fact that the maximum weight of the package may be limited to a lower weight than that of the USPS state mail.
In addition, it is important to remember that Boxberry is a courier delivery, so customs clearance is required for any value of the goods. For customs clearance, you will have to provide the recipient's passport information, invoices from stores (order confirmations) and even links to goods in stores. If you comply with the duty-free customs limit (500 euros, 31 kg, for personal use), you do not need to pay extra for customs clearance.
After the parcel appears in Russia, Boxberry sends an SMS message. The Boxberry company has more than 100 pick-up points in Russia. If you pick up the parcel at a pick-up point, you must do this within 14 days.
Each self-pickup point (order pick-up point or PVZ for short) may have its own weight limit (15-31 kg). The postal intermediary (mail forwarder, parcel forwarder) can limit the weight of a parcel delivered by the Boxberry method to fifteen kilograms.
When using the Boxberry shipping method from the USA or Europe to Russia, be sure to take into account product restrictions. In particular, goods prohibited for import into Russia are obviously prohibited from being delivered using the Boxberry method.
Often, when using a Boxberry pickup point, the parcel is handed over with the mark “without opening.” At the same time, employees of pick-up points claim that it depends on the sender. If upon receipt of the parcel you notice that it has been opened or damaged, then it is best to open the parcel at the pick-up point, and be sure to film this process on video. If you find problems with the investment or its absence, then it is advisable to draw up an act, even if the employee of the issuing point agrees to act only as an individual. Otherwise, it is unlikely that you will be able to receive a refund from the store or postal intermediary. If you use the latter, then pay attention to the insurance rules, as well as instructions indicating the sequence of actions in case of receiving a damaged or opened parcel.
Update (January 15, 2016)
Alfaparcel suspended operations at its warehouse in Germany
Update (July 2, 2016)
American postal intermediary Pochtoy offered courier delivery using Boxberry
Update (October 15, 2016)
American postal intermediaries Shopfans, LightMF, ParcelForce have been added.
Update (February 6, 2018)
Added recommendations regarding opened and damaged parcels.
Update (February 28, 2018)
BoxForward has changed its courier delivery partner. Now, instead of Boxberry, the company uses DPD services.
Update (January 1, 2019)
The duty-free customs limit for parcel delivery to Russia has been reduced from 1,000 euros to 500 euros.
