Today we will find out what kind of reviews Boxberry receives. This service has begun to interest many citizens in Russia. But what is it? What services does it offer? What should the public pay attention to before contacting it? Is Boxberry delivery service worth it? All the features of cooperation will be discussed below.
Description
Boxberry is a modern goods delivery service. It is designed to serve both private clients and legal entities. Works with many stores.
The advantage of Boxberry is that this delivery mainly works with online stores. This means that the client can order something on the Internet and take advantage of delivery from BoxBerry. Within a certain time, the order will be transported and delivered to the customer.
We get it ourselves
Boxberry delivery is a modern system for transporting goods to their destination. What should you pay attention to first? What is the organization's significant advantage?
The thing is that Boxberry offers delivery mainly to certain delivery points. More precisely, to the storage rooms. At any convenient time, the client will be able to independently arrive at one or another point of delivery of goods and receive the order.
It is very comfortable. Boxberry delivery also offers courier services. There is nothing surprising about this. In general, the organization pleases with its capabilities, and this attracts many.
Contacts
What contacts are suggested for contacting the company? In fact, there are a lot of rooms. But mostly they offer communication by telephone in Moscow. Boxberry delivery allows you to receive advice by phone and using the official website.
You can use the following contacts:
- 8 495 789 97 90, additional - 3070;
- 8 499 272 69 44.
If you don’t want to talk on the phone, It is recommended to use the feedback form or a special online chat located on the organization’s main page. With their help, you can easily keep in touch with Boxberry.
About employees
This organization receives varied reviews. There are some good ones and some not so good ones. For example, some highlight the poor performance of staff. Or rather, couriers and call center employees.
Such statements are not so rare. Some employees do not have competent knowledge; they cannot provide proper assistance or provide quality advice. Some couriers are not the best at navigating the road when providing services.
Nevertheless, there are positive reviews about Boxberry employees. They are spoken of as professionals who know their business. Everyone tries to please the client; the call center answers all questions asked.
What to believe? It is best to maintain a neutral point of view. Boxberry has really good staff, but no one is immune from some incidents. There are conscientious workers here and not so conscientious ones. But there are only a few of the second, and that makes me happy. They still treat customers very well.
Not always for individuals
Boxberry delivery earns a variety of reviews. Among them you can see opinions that contain indignation at certain nuances. This is not to say that clients express direct negativity, but there are some things that cannot be ignored.
In particular, Boxberry does not accept individuals at all delivery points, just as it is not possible to send goods everywhere as an ordinary person. There are separate points for servicing legal entities.
Situations like these upset ordinary people. But at the same time, they are not ready to refuse cooperation with Boxberry. It is not critical, but it is advisable to clarify where the point of work with individuals is located. Then there will be no special complaints about the work of the organization.
Prices
What other reviews does Boxberry delivery service receive? Some clients indicate that the organization pleases with its prices. Exact prices depend on the parameters of the parcel, as well as on the city of residence of the recipient client. But at the same time, many are still satisfied with the terms of cooperation.
It is noted that using Boxberry, you will not have to overpay. This delivery service offers humane, budget prices. In some cases, the organization allows you to receive parcels without payment. It is recommended to clarify details by calling the previously indicated numbers or using the feedback form.
Schedule
Boxberry is a delivery service that, as some customers complain, does not offer the best hours. In general, there are no complaints about it. But along with this, recipients and senders sometimes say that it is not entirely convenient that delivery does not work on weekends.
It is also not always possible to use this service on holidays or pre-holiday days. Not the biggest drawback, but everyone needs to remember it. On weekends Boxberry is not open at all. And on official holidays, the work schedule must be clarified. This is a purely individual question.
Calculator
Boxberry receives quite good reviews from customers. Many people point out that the exact cost of delivery of a particular product can be calculated without outside help or much work. Just use the online calculator on the organization’s official page.
This service works great. He is admired by both legal entities and individuals. No one hides how much it will cost to contact an organization with a particular parcel. Everything is fair.
Delivery period
Boxberry receives good reviews not only for its prices, but also for its fast work. Most consumers emphasize that parcels are sent as quickly as possible and delivered as well. They try to do this without delay.
On average, you will have to wait about 7-10 days for a parcel, but a lot depends on where it is sent from. This is the period often specified by clients. However, sometimes delays occur. But the overwhelming majority of reviews indicate that Boxberry really does try to deliver packages to its customers quickly. It is for this feature that many people prefer the BoxBerry delivery service.
About pick-up points
What can you say about Boxberry pick-up points? In addition to their work schedule, there are several more features that every potential client should know about. What is it about?
The thing is that among the shortcomings of Boxberry, many emphasize that it is not so easy to find goods delivery points. And this does not take into account the fact that individuals are not served everywhere. Some people also point out that Boxberry disguises some of its distribution points. More precisely, as already mentioned, problems arise with finding specific branches.
But this is not such a disadvantage. In some cities, people complain that there are few or no Boxberry branches. However, this delivery service is developing. Therefore, questions about the number of delivery points may be resolved in the future. All this is not a reason to refuse cooperation with the organization.
The Boxberry delivery method has not been offered by the major postal intermediary Shopat for quite some time. Instead, the company allows parcels to be delivered using Shiptor Air, Shiptor Priority, Shiptor Express, which are offered by sister company Shiptor.
Boxberry (Boxberry) of course does not sit still even in terms of international delivery. Just think about delivery from the very famous foreign health and beauty store iHerb. In addition to stores, at the end of 2014 - beginning of 2015 the company began collaborating with a couple.
In 2015, the Russian company began to more actively develop the delivery market from the USA to Russia. Previously, the services of this company could be used mainly only for delivery within Russia. Then the Boxberry delivery method became available in some foreign online stores.
At the moment, several American and European postal intermediaries offer the Boxberry delivery method:
- FishisFast Global Forwarding (Fishisfast) offers delivery by Boxberry Delivery courier and delivery to the Boxberry Pick up point. Dispatch from the warehouse once a week (on Wednesday). To activate this delivery method, add an address with your passport information. This delivery method allows sending items only for personal use (not joint venture or resale) - clothing, shoes, cosmetics, toys, sporting goods. The transportation of electronics is strictly regulated by the customs legislation of the Russian Federation. Some electronic devices require certification and/or FSB notification. Precious stones and metals are not allowed to be sent by this method in any form. Volumetric weight is not taken into account! Maximum weight: 15 kg (33 lbs). Max Size: Length< 120 см, ширина, высота < 80 см.
- By mail (Pochtoy) Among the delivery options from the USA to Russia, it offers courier delivery by Boxberry Courier (by Express Mail) and cheaper delivery to the Boxberry Local Pickup point (by Express Light Mail). Parcels are sent along the route New York → Moscow, and after clearing customs they are transferred to Boxberry for delivery to Russian customers. Parcels are sent from the warehouse 2 times a week (Tuesday and Friday). Average delivery time is 7-16 days, depending on the region of delivery. Weight no more than 31 kg, maximum dimensions - 120x80x50 cm. It is prohibited to send any purchases that can be regarded as commercial cargo (including due to the number of identical goods), as well as jewelry, fur products and electronics (electronics without FSB notification) . It is prohibited to ship batteries and accumulators separately from the main device. Any goods prohibited for international shipment are also prohibited. To send parcels using this delivery service, you need to upload a scan of the recipient's passport (main page and registration page). Also, when filling out the declaration, you must indicate a link to each product in the parcel, the product article (ASIN, SKU, etc.), and the name of the product in Russian and English. Boxberry may request invoices from you for goods in the parcel if required by customs. Insurance is already included in the shipping cost and is not paid separately. Payment of the insurance amount is made strictly according to the assessment of the goods specified in the customs declaration. The insurance covers both cases of non-delivery of a parcel (total loss) and theft of attachments.
- Parcel (Qwintry) allows you to deliver parcels to the Boxberry pick-up point using Qwintry Air courier delivery. The average delivery time to Moscow is 8-14 days. Maximum shipment weight is 40 pounds. Parcel size limitation: the sum of three sides is no more than 150 cm, the length of one side is no more than a meter. Volumetric weight is applied if the sum of three sides exceeds 150 cm. Large parcels (the sum of the sides is more than 150 cm) may take a couple of days longer to be delivered.
- offers courier express delivery Shopfans Express and delivery to the pick-up point without combining Shopfans Lite parcels. Parcels are sent from a warehouse in the USA 3 times a week. Parcels after customs are transferred to the Boxberry courier service in Moscow (this is faster than using Boxberry to deliver directly from the USA).
- BoxForward (NYCMSK) Among the delivery options from the USA to Russia, Boxberry offers with the possibility of delivery to the door or pick-up point. Delivery is carried out by air from New York to Moscow and then, after customs clearance, the parcels are transferred to our partner, Boxberry. Maximum side dimensions: 1.2 x 0.8 x 0.5 meters. Maximum parcel weight: 15 kg (in some cities delivery of larger loads is possible). The investment is automatically insured against damage and loss for free in the amount of $20 per kilogram of weight. It is also possible to purchase additional insurance at the rate of 1.5% of the insured value of the investment. To register a parcel, you must fill out a detailed declaration in your personal account on the website, attaching documents confirming the purchase of the goods (receipts/invoices from the store). It is also necessary to provide a copy of the first two spreads of the parcel recipient's passport. Jewelry, flammable and explosive items, chemicals and mercury, firearms and ammunition, narcotic substances, medications and other items prohibited for export from the United States/import into the recipient country. Preparation and verification of documentation for a batch of parcels at the warehouse can take from 2 to 4 days, after which the batch is transferred to the air carrier. Air transportation and customs clearance of cargo take from 1-3 days (not including weekends), after which the parcels will be delivered to recipients within 3-8 days, depending on the region.
- Shipito Among the delivery options from the USA to Russia, it offers courier delivery by Boxberry Courier and cheaper delivery to the point of pickup by Boxberry Local Pickup.
- EasyShip- a small intermediary. Offers EasyShip Express delivery methods to Boxberry pick-up locations, as well as EasyShip Express Courier with Boxberry courier delivery to your door. Delivery is carried out by Trans Business Logistics LLC without the participation of Russian Post. The cost of goods in the parcel is no more than 500 euros. The weight of a parcel for courier delivery should not exceed 25 kg, and for delivery to a pick-up point - 30 kg. The parcel is tracked in your personal account before arriving in Russia, after which - on the courier service website. The cost of insurance protection is 3% of the order value. The company's warehouse is located in the tax-free state of Delaware.
- delivers “Our Express” parcels throughout Russia using Boxberry. Delivery available to your door or to Boxberry pickup locations.
- Alfaparcel among delivery options from the UK and Germany, Boxberry offers home delivery or to the order pick-up point (pickup point, pick-up point)
- allows you to deliver parcels to a Boxberry pick-up point using LiteMF Air. Dimensions limitation: length + 2 (width + height) no more than 250 cm, max. length 120 cm. Maximum weight 10 kg. For each product in the parcel, you must provide the name, link, price and document confirming payment for the order. Parcels are sent 2 times. To fill out the declaration, you must provide invoices for payment for each product in the parcel and links to these (or similar) products in the online store. When using this method for the first time, as well as when changing the delivery address, it is necessary to confirm the address by providing scans (photos) of the first page of the recipient’s general passport and the page with registration. Expensive consumer electronics in the amount of 1 piece (smartphones, tablets, e-readers, etc.) can be sent to one recipient per month.
- Eurosell
Approximate delivery stages when using Boxberry for delivery from America to Russia using a postal intermediary:
- Sending parcels: once a week
- Preparation and verification of documentation for a batch of parcels at the warehouse of the postal intermediary: 2-3 days
- Transfer of the shipment to the air carrier: 1 day
- Air transportation: 1 day
- Customs clearance: 1-2 days, not including weekends
- Boxberry delivery: 3-8 days
Depending on the weight and dimensions, the cost of air delivery of a Boxberry parcel from the USA to Russia can be significantly lower or 10-20% cheaper than the American state mail USPS Priority Mail. However, be sure to pay attention to the fact that the maximum weight of the package may be limited to a lower weight than that of the USPS state mail.
In addition, it is important to remember that Boxberry is a courier delivery, so customs clearance is required for any value of the goods. For customs clearance, you will have to provide the recipient's passport information, invoices from stores (order confirmations) and even links to goods in stores. If you comply with the duty-free customs limit (500 euros, 31 kg, for personal use), you do not need to pay extra for customs clearance.
After the parcel appears in Russia, Boxberry sends an SMS message. The Boxberry company has more than 100 pick-up points in Russia. If you pick up the parcel at a pick-up point, you must do this within 14 days.
Each self-pickup point (order pick-up point or PVZ for short) may have its own weight limit (15-31 kg). The postal intermediary (mail forwarder, parcel forwarder) can limit the weight of a parcel delivered by the Boxberry method to fifteen kilograms.
When using the Boxberry shipping method from the USA or Europe to Russia, be sure to take into account product restrictions. In particular, goods prohibited for import into Russia are obviously prohibited from being delivered using the Boxberry method.
Often, when using a Boxberry pickup point, the parcel is handed over with the mark “without opening.” At the same time, employees of pick-up points claim that it depends on the sender. If upon receipt of the parcel you notice that it has been opened or damaged, then it is best to open the parcel at the pick-up point, and be sure to film this process on video. If you find problems with the investment or its absence, then it is advisable to draw up an act, even if the employee of the issuing point agrees to act only as an individual. Otherwise, it is unlikely that you will be able to receive a refund from the store or postal intermediary. If you use the latter, then pay attention to the insurance rules, as well as instructions indicating the sequence of actions in case of receiving a damaged or opened parcel.
Update (January 15, 2016)
Alfaparcel suspended operations at its warehouse in Germany
Update (July 2, 2016)
American postal intermediary Pochtoy offered courier delivery using Boxberry
Update (October 15, 2016)
American postal intermediaries Shopfans, LightMF, ParcelForce have been added.
Update (February 6, 2018)
Added recommendations regarding opened and damaged parcels.
Update (February 28, 2018)
BoxForward has changed its courier delivery partner. Now, instead of Boxberry, the company uses DPD services.
Update (January 1, 2019)
The duty-free customs limit for parcel delivery to Russia has been reduced from 1,000 euros to 500 euros.
Previously, when placing orders at IM, I somehow didn’t particularly bother about same-day delivery and other nuances. This time, I was really pressed for time, because it dawned on me to order a gift for my husband on the Internet only a week before this event. At the same time, the store where I placed the order, unfortunately, cooperated only with Russian Post and Boxberry. I chose delivery to a pickup point, the control deadlines of which were indicated as 5 days for my city.
So, my order was transferred for delivery on 11.11, which the online store notified me about. This is actually where my story begins.
On November 12, I received an email indicating the approximate arrival date was November 15. I breathed a sigh of relief because my husband’s birthday is November 16th.
At the same time, no messages were received from Boxberry via SMS notification to the phone. The letter stated that the status of the parcel can be tracked on the website of this delivery service, which I decided to use closer to 11/15. And I was pleasantly surprised, because the estimated delivery date was the 14th.
To celebrate, I began to wait for an SMS notification of delivery on the morning of the 14th, but I was not at all upset when I did not receive it, thinking that it should definitely be delivered on the 15th.
By the evening of November 15, I began to get nervous and called the consultant on the hotline, as a result of which I learned two facts:
- Firstly, delivery is carried out only in workers days;
- Secondly, between the 11th and 15th there were two days off, and although the automatic delivery time calculation program counted them as “useful” days, see “firstly”.
But wait a minute, how was I supposed to guess about workdays?
Maybe I should see this information on the main page of the site:
Hmm, she's not there. Or maybe I should click on active links on the main page, for example:
Again, no, only about courier delivery... Well, maybe using the link:
And again, nothing, even in the section about reliability and delivery times:
By the way, it’s not in “Responsibility” either.
So, on the 16th I was already on edge and turned to the consultants again through online correspondence, which turned out to be “25 again”:
- First, tracking on Boxberry doesn't work correctly;
- Secondly, I was notified about the incorrect operation only after the established delivery time had passed;
- Thirdly, the operator hung up on me for some reason and stopped communicating with me unilaterally instead of standard phrases like “Can I help you with anything else”, “Do you have any questions?” On the one hand, it is clear that I am writing with complaints and also irritate the consultants, but on the other hand, it is unpleasant when they break off the dialogue halfway through the conversation and do not want to bear responsibility.
Honestly, I would even give up on the incorrectly working Boxberry delivery service, since I realized that I couldn’t get anything else out of them, if not for one thing:
Someone clearly worked some magic on the package tracking page, apparently so that my claims were groundless. As a result (without notice) The last statute changed from the 14th to the 16th and read the following:
Yeah, we swam, we know.
And I didn’t like the phrase about 1-2 working days at all, does this mean I can only receive the order on the 17th-18th? In general, I write to the operators again:
- The site is not going to work correctly in the foreseeable future;
- This time I managed to finish the dialogue before the operator.
At 16:10 I received a letter of “happiness” by email:
The pickup point department, where the order should have been received within 1 working day, starting from now, is open until 19:00 on weekdays. The hope of receiving the parcel today was growing weaker.
At 18:30 I decided to perform a status check through the operators, and lo and behold, at 18:43 the consultant wrote to me that the order was waiting for me at the pickup point.
Since I live not far from this pick-up point, I rushed as fast as I could. I made it. Only because I received the order on the 16th, I give Boxberry one more star than I planned.
By the way, I received an SMS notification about the arrival of the order at the pickup point only at 20:37, and an email notification at 20:24. Efficiency is off the charts...
▒▒▒CONCLUSIONS ▒▒▒
So, I would like to summarize my story:
☑ The specified delivery times when sending the goods and the actual ones do not match;
☑ Boxberry does not bear any responsibility for late delivery of an order;
☑ Parcel tracking does not work correctly, which Boxberry does not notify in advance;
☑ On the main page, on the tracking page, on the information page for sending parcels, information that the process of transportation and delivery of parcels to the pickup point is carried out only on weekdays, No;
☑ Operator-consultants cannot help in solving the problem, explaining everything either by incorrect operation of the site, or by apologizing, or by trying to blame Boxberry’s “jambs” on online stores;
☑ The delivery speed in the end was no less than that of Russian Post, for example, parcels from Moscow sent by mail often arrive in a shorter time;
☑ Changes in estimated delivery dates after the original deadlines have expired, with no notification of either the change itself or the reasons for it;
☑ The parcel still arrived within the specified timeframe, safe and sound.
There is no desire to use the Boxberry delivery service in the future until they display the information and deadlines correctly. And the quiet change in the expected delivery time from 14 to 16 after my promise to highlight this situation on review sites makes me think about the dishonesty of the SD. Decide for yourself whether it’s worth contacting this service or not, but I definitely don’t recommend it.
You can receive your parcel at any point for issuing orders from the Boxberry delivery service. If there are several points in your city, you can choose the one most convenient for you: on the company’s website you can find a complete list of branches indicating the address, phone number and work schedule. Using filters, you can select offices that are open seven days a week, based on non-cash payments and other parameters.
Important information for the recipient of parcels at the Boxberry pick-up point
- To receive the parcel you need an identification document (passport).
- The parcel is delivered only to the person indicated in the documents.
Extending the shelf life of parcels
The shelf life of the parcel at the point of issue is 7 calendar days. If the shelf life of the parcel at the pick-up point needs to be extended, then this must be done independently by calling Boxberry hotline 8-800-222-80-00. This service costs 50 rubles per week (please note that for 1 day the cost is 50 rubles and for 7 days also 50 rubles).
Refusal and return
- Before paying, inspect the received parcel for damage.
- If you decide for any reason to refuse the parcel, inform the delivery service employee of your intentions. You can refuse both the entire parcel and part of the items that are not suitable for you, paying only the selected goods and delivery costs.
Delivery time for orders from iHerb to Russia by service Boxberry amounts to 1-3 weeks depending on destination. Arrives in Moscow in a week. A tracker is provided to track the parcel (you will find out how to track it ↓). It is possible to receive orders in points of issue, of which there are already many in Russia - there are in all large cities, many not very large and even some small ones, as well as in PickPoint parcel terminals, of which there are even more. And there is also home delivery by courier.
Restrictions:
- The order amount is not higher 150 dollars.
- Parcel weight no more 5 kg.
- The shelf life of an order at Boxberry pick-up points is: 14 days, in PickPoint parcel terminals - 7 days.
Boxberry delivery is calculated according to the following scheme: the higher the order amount and the lower its weight and volume, the less you will have to pay for its delivery. That is, in general, it is more profitable to buy something that is lighter, smaller in size and more expensive. At the same time, iHerb has products with the “economy delivery” option - the presence of such products in the order helps reduce its cost.
Moreover, if your purchase from iHerb is worth over 60 dollars, then preferential delivery rates come into effect, and then it will be delivered to Boxberry pick-up points and PickPoint parcel terminals free, and courier is either inexpensive or also free.
Also keep in mind that the cost is calculated noticeably lower for delivery to large cities and their suburbs than to more remote settlements. Moreover, the cost may be different for seemingly equidistant settlements from any major city. So sometimes it makes sense to check different Boxberry pick-up branches if it’s convenient for you.
All shipments from iHerb transported by Boxberry are insured. Therefore, if the package suddenly gets lost or something in it is damaged along the way, you will receive full refund.
This means that after you collect all the desired items in the cart, at the bottom of it in the “Find out the delivery cost” block, enter your postal code, click the “Calculate” button, and then select one of two options:
- Boxberry - Pick-up points and parcel terminals
- Boxberry - Courier delivery
It should be added that Boxberry does not have its own courier service, but uses others, including EMS Russian Post.
In the mobile application, this is also located in the cart - in the “Order Summary”:
After selecting the delivery method, click the “To checkout” button (in the “Place an Order” mobile application).
If you want to pick up your order yourself, now you will need to first select the city, and then the most convenient point for you (marked in pink on the map) or a parcel terminal (marked in gray).
In the mobile application:
In the mobile application:
Boxberry order tracking from iHerb
After sending your order from iHerb using the Boxberry service, you will immediately be provided with a track number to track your parcel. But you will be able to directly start tracking it, that is, see where it is currently located, only 2-3 days after that.
You can see where your parcel is going by clicking on the button "Track my parcel" in an email notifying you that your order has been shipped. This can be done in your account on the iHerb website in the section "Orders" by clicking on the appropriate button next to the order of interest.
After which a page will open with the current status of the parcel and the history of its movement. When you click on the button "View departure history" the full path of the order will be displayed, and when you click on its number next to the Boxberry icon, you will be redirected to their website with similar information.
